FREQUENTLY ASKED QUESTIONS (FAQ's)
Welcome to our FAQ's page. Here, you will find answers to frequently asked questions about kinyau.site to help you with all the information you need.
What payment methods do you accept?
- American Express
- Diners Club
- Discover
- JCB
- Mastercard
- Visa
How can I track my shipment?
You’ll receive an email with a tracking number once your order has been shipped. Use the Track your order page feature on our website or the courier's site to monitor your shipment’s progress.
What are your shipping costs?
We offer free shipping on all orders within the United States.
What is your process for returns and exchanges?
Returns and exchanges are available within 30 days of purchase, as long as the item remains in its original condition. For further information, please check our return and refund policy.
Which courier services do you use?
We ship all united states orders through USPS Express, UPS, or DHL to ensure reliable delivery.
What is the estimated delivery time for my order?
Our order cut-off time is at 4:00 PM (GMT-05:00) Eastern Standard Time (New York). We aim to process all orders within 1 to 2 business days, Monday through Friday. Once your order is shipped, the transit time typically takes between 4 to 6 business days for delivery to your address.
Can I cancel or make changes to my order?
If you need to cancel or modify your order, please contact us as soon as possible at support@kinyau.site. Once this time has processed and your order is shipped, we won't be able to make any changes.
What is your refund procedure?
After we receive and approve your return, your refund will be processed, usually within 10 business days. The refund will be credited back to your original payment method. For more information visit our refund and return page.
Who pays for return shipping?
Kinyau provide return shipping fees. Return shipping cost is free.
For More Information
Legal Trade Name: Kinyau
Business Email: support@kinyau.site
Business Number: +1 (404) 955-7347
Our Business Address: 4668 Raleigh Dalton Rd, Dallas Texas 75227, United States